Shipping policy
Thank you for shopping with The Quest for Fitness. This Shipping Policy explains where we ship, how long order processing takes, and what customers can expect after placing an order through www.thequestforfitness.com.
Shipping Locations
The Quest for Fitness currently ships orders within the United States only.
At this time, we do not ship to:
- Canada
- International addresses
- PO boxes
- APO/FPO addresses
- Military addresses
Orders placed with an unsupported shipping address may be canceled.
Order Processing Time
Orders are usually processed within 1–3 business days after they are placed.
Orders may be processed Monday through Sunday, but orders are not processed on holidays. Processing time refers to the time needed to prepare your order before it ships.
Shipping Timeframes
After your order has been processed, standard shipping usually takes 1–5 business days.
Delivery times are estimates and may vary based on the shipping carrier, product availability, order volume, weather, holidays, or other carrier-related delays.
Shipping Rates
The Quest for Fitness offers free shipping on eligible orders shipped within the United States.
Shipping costs, if any apply, will be shown at checkout before you complete your order.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information.
Please allow time for tracking details to update after the carrier receives the package.
Multiple Shipments
Some orders may include items that ship separately. If your order contains multiple products, you may receive more than one package and more than one tracking number.
Shipping items separately does not change your order total.
Lost, Delayed, or Missing Packages
If your package is lost, delayed, damaged during transit, marked as delivered but not received, or affected by a shipping carrier issue, please contact us at:
support@thequestforfitness.com
We will review your order details and assist with the available next steps, which may include contacting the shipping carrier or submitting a delivery claim.
The Quest for Fitness is not responsible for shipping delays caused by carriers, weather conditions, incorrect or incomplete delivery information, or other circumstances outside our control.
Once a package has been confirmed as delivered to the address provided during checkout, The Quest for Fitness is not responsible for packages that are lost, misplaced, or stolen from the delivery location. Customers should ensure that packages are delivered to a secure location. If you believe a delivered package was stolen, please contact the shipping carrier and your local law enforcement agency.
Incorrect Shipping Addresses
Customers are responsible for entering the correct shipping address at checkout.
If an incorrect address is entered, please contact us as soon as possible at:
support@thequestforfitness.com
We cannot guarantee that the shipping address can be changed after an order has been processed.
Address Changes
Customers should contact us as soon as possible if they need help with an address issue.
Once an order has been processed, we cannot guarantee that address changes can be made.
Damaged Items
If your item arrives damaged, please contact us within 7 days of delivery at:
support@thequestforfitness.com
Please include photos of the damaged item and the packaging so we can review the issue.
Amazon Fulfillment Disclosure
All orders placed through The Quest for Fitness are fulfilled and shipped by Amazon. As a result, your order may arrive in Amazon-branded packaging, and tracking information may reference Amazon or an Amazon-affiliated delivery service.
The Quest for Fitness operates independently and is not endorsed, sponsored, or operated by Amazon. Amazon is used solely as a third-party supplier and fulfillment provider. All questions, concerns, returns, refunds, or order-related requests must be directed to The Quest for Fitness at support@thequestforfitness.com rather than to Amazon.
Contact Us
If you have any questions about this Shipping Policy or need help with an order, please contact us at:
The Quest for Fitness
Website: www.thequestforfitness.com
Email: support@thequestforfitness.com